16 Dec Gartner: Customer Experience and Application Modernization Key Payer Priorities in 2023

Gartner recently released its “Top Priorities, Technologies and Challenges for Healthcare Payers in 2023” report (requires a Gartner subscription), which identifies enterprise priorities and tech spending trends for payers in 2023.

While growth and technology modernization will be important priorities, enhancing the customer/user experience also topped the list. The report highlights how payers are pausing digital acceleration with a focus on tech optimization to maximize their technology investments.

Gartner recommends aligning technology investments to specific goals and objectives in the overall enterprise strategy.

To achieve true digital transformation, return-on-investment (ROI) benefits need to be realized along with member care improvements, when implementing new innovations.

Conversely, payers often have a difficult time achieving key business goal objectives when technology adoption lags behind – highlighting the need for the business and technology stakeholders to be fully and strategically aligned with an enterprise Clinical Data Integration (CDI) solution.

To meet these key 2023 priorities, the IMAT Flexible Payer Solution is an easy-to-use, one-stop-solution for health payers to gain optimal results from their data for meeting critical business goals, including improving member experiences.

For example, designed to provide the back-end data aggregation services for boosting care, the IMAT Flexible Payer Solution helps health payers to increase care and disease management programs for their members, while also reducing readmissions.

The IMAT Flexible Payer Solution also enables dynamic use cases for health payers. This includes everything from risk adjustment optimization, prior authorization/utilization management, quality improvements, care coordination, and advanced analytics.

Are you a health payer ready to address these key priorities for 2023?  Please contact us to learn more about the IMAT Flexible Payer Solution for health payers.